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If you’re eligible for the Child Care Subsidy (CCS), the amount you pay in fees could be reduced by up to 90%.
The amount you can get depends on:
This is extra support for some families including:
This easy calculator will estimate your new amount for the Child Care Subsidy
To find out more general information, visit the Services Australia Website
| COMBINED FAMILY INCOME | SUBSIDY % OF FEE CHARGED | YOU WILL PAY AS LITTLE AS* |
|---|---|---|
|
Up to $80K |
90% |
$3.30* |
|
> $80K – $180K |
70% – 90% |
$3.30 – $9.90* |
|
$180K – $280K |
50% – 70% |
$9.90 – 16.50* |
|
$280K – $430K |
20% – 50% |
$16.50 – $26.40* |
|
$430K – $530K |
0% – 20% |
$26.40 – $33* |
| COMBINED FAMILY INCOME | SUBSIDY % OF FEE CHARGED | YOU WILL PAY AS LITTLE AS* |
|---|---|---|
|
Up to $80K |
90% |
$3.30* |
|
> $80K – $180K |
70% – 90% |
$3.30 – $9.90* |
|
$180K – $280K |
50% – 70% |
$9.90 – 16.50* |
|
$280K – $430K |
20% – 50% |
$16.50 – $26.40* |
|
$430K – $530K |
0% – 20% |
$26.40 – $33* |
We are inclusive of all cultures, languages, genders, communities and abilities of the children and families that use our services and staff we employ.
TheirCare embraces inclusion and diversity and seeks to implement evidence-informed best practice at all levels across our organisation. Our goal is to create a sense of belonging for all children and young people who attend TheirCare.
If your child has particular support needs to access OSHC, please contact your Service Coordinator to discuss. TheirCare is committed to making adjustments to ensure that all children can get the best from their time at OSHC.
TheirCare has formal Inclusion and Diversity policies that form part of our Operations Manual. This is a public document that is available for viewing at any TheirCare service.
TheirCare has formally commenced the development of our company wide Reconciliation Action Plan (RAP), through Reconciliation Australia. Our RAP working group is actively pursuing to better incorporate the Aboriginal and Torres Strait Islander culture across our company and services, to ensure all children and families feel culturally supported as we work towards a reconciled Australia.
We are here to support you at any stage of the registration and booking process! You are always welcome to drop into the service and chat with the Coordinator or contact our Customer Support Team on 1300 072 410 or via email on info@theircare.com.au during weekdays 6:30am – 9:00pm (AEST).
How do I register my child for a program?
Register for TheirCare on our booking website, FullyBooked. Click the Book Now button or click here to make an account on FullyBooked.
Watch the Registering video here
What is FullyBooked?
FullyBooked is a booking software. This is the platform for managing any bookings or enrolments.
I’ve registered but can’t make a booking.
You will need to complete all details on your account before being able to book into TheirCare programs. On the Dashboard page when you log in, you’ll see which sections still need to be completed on your account.
I haven’t received a verification email.
Have you checked your spam or junk folder?
If it’s not there, please email us at info@theircare.com.au or call 1300 072 410
When do bookings open for the new year?
Booking for the next year open on December 1 of the previous year (e.g. bookings for 2024 would open 1 December 2023).
Do I need to make recurring bookings?
We know that every family has a different schedule and different child care needs.
That’s why TheirCare has flexible booking options. You can book on a regular basis, or one-off sessions. We will always work hard to meet demand, but we do have availability limits at our services due to room sizes, particularly for Holiday Program. We recommend booking as far in advance as possible to secure your place.
Do you have a wait list for sessions?
If the session is full, your child can be added to the wait list. The wait list is monitored daily, and children are added in if space is available. Please keep an eye on your emails for booking confirmations.
How do I make a last-minute booking?
Online bookings close 30 minutes before the start of the session, so our educators have enough time to prepare. If you need to book in and the online portal is closed, please call the TheirCare Support Team on 1300 072 410 or info@theircare.com.au
Please note that if your child doesn’t know they will need to go after school care, you need to contact your child’s school to get them to pass on the message.
How often is the Child Care Subsidy calculated?
The amount of Child Care Subsidy you get depends on the information you have provided to Services Australia via myGov in your Child Care Subsidy claim. Subsidised hours are calculated and allocated by Services Australia on a fortnightly basis. The amount of subsidised care you can access per fortnight applies to each child. Please check Services Australia for eligibility.
Please note, each session (before, after or holiday care) is calculated using the service operational hours, not the hours attended by the child. For instance, even if you pick up your child before the end of the session, the full session hours are submitted to Service Australia.
How does the Child Care Subsidy work?
Check out our Child Care Subsidies page for more information or visit Services Australia.
My subsidy application is waiting for approval, can I still book in?
Absolutely you can make a booking! However, you will be paying full fees without the Child Care Subsidy until your claim is processed. Please note you can claim retrospectively for the subsidy. Just enter and confirm your Services Australia details while your claim is being processed so that Services Australia will back-date your entitlement once approved. Services Australia will typically take 28 days to process a new claim.
My Child Care Subsidy amount has changed, what do I do?
Your best option is to contact Services Australia directly to discuss your subsidy. Childcare providers don’t have access to your personal details and arrangements with Services Australia.
How do I contact the Customer Support Team?
Please email info@theircare.com.au or call 1300 072 410. Our Support Team operating hours are 6:30am to 9:00pm AEST or 8:00pm AEST during Winter. Alternatively, you can visit our contact us page.
Please note that TheirCare is closed from Christmas Eve to New Years’ Day.
I’m running late! What do I do?
We know sometimes life throws up challenges. Please call the service Coordinator, you can find their number on the FullyBooked page or call 1300 072 410 to be transferred if you cannot pick up your child on time. It’s important that we can communicate to your child that you are running late.
Please note, late fees occur at $1 per minute after session close time.
What are your fees?
Please refer to your Service Flyer for fees relating to your service. This can be located at service, via your school office or contact our Customer Support Team.
You can also check the FullyBooked platform when you book for information on fees. Please note that most families are entitled to some form of Child Care Subsidy.
TheirCare has no hidden fees, no annual fees and no registration fees. We pride ourselves on being affordable and accessible for all parents. We also will only ever increase fees with your school’s permission.
How do I pay for fees?
We will send a direct debit to your nominated bank account every Tuesday and issue you an invoice, for the previous week of care. We direct debit from your nominated bank account/credit card each Thursday. If you are using the Child Care Subsidy, this amount is just for the out-of-pocket expense.
Can the Child Care Subsidy be used for late booking fees?
If you have an active Child Care Subsidy claim and have confirmed your enrollment details, then Services Australia will apply your Child Care Subsidy percentage to your late booking fee too.
Can the Child Care Subsidy be used for cancellation fees?
Services Australia does not allow the subsidy to be applied on cancellation fees. If you cancel on the day, the session is still charged as a gap fee – the same as an attendance. This part will have the subsidy applied, if eligible. However, please note Service Australia won’t pay the subsidy if it is the first or last session of the enrollment period.
My payment declined, what do I do?
Email or call us and we will be happy to assist. We understand that these things happen, and it is nothing to stress over. We can take payment over the phone if need be and process an instant payment from your stored payment details or another credit card. However we can’t change any decline fees charged by EZIDebit, as these are charges between the credit card companies and the bank.
I’m experiencing financial hardship – what can I do?
If you are experiencing financial hardship, Services Australia may offer a period of 13 weeks of Additional Child Care Subsidy which may assist you, if you’re eligible. Alternatively, please contact our Customer Support Team.
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In the spirit of reconciliation, TheirCare acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
